Maintenance

Our On-Site Support Services provides IMMEDIATE RESPONSE offering a quick problem determination and resolution. We come to your office and become your computer specialists, taking care of the technical aspects of your business for your need.

On-site & On-call Support service

of your business for your need.

Your Benefits and Sevice Guarantees

• Immediately available on your schedule, minimize downtime of your business.

• Immediately determine the source of problem with Media World's onsite IT specialists.

• Well-prepared in both expertise and spare hardware to maximize efficiency.

• DATA BACKUP must be performed before fixing a problem to minimize the chance of data lost.

• Individualize your company's true and daily needs by communicating with your staff.

Managed Network Solutions

Media World provides Managed Network Solutions, which covers a full range of our services to improve clients' competitiveness in the market place and increase their profit margins. Our Manage IT service provides end to end implementation and management of the entire network infrastructure through a range of interrelated services.

By using Media World's Services, our clients can concentrate on running their core business activities, and we stand behind our promise to support your IT needs as promptly and smoothly as humanly possible.

Your Benefits and Sevice Guarantees

Media World assigns a cross-department team to assist you:

• IT Consultant: The IT Consultant Division will provide you with IT professionals in the capacity

which best fits the customer's needs.

• System Engineer: We provide you assistance of daily operations for all the server, workstation,

network, and Firewall.

• IT Manager: We provide a Remote Maintenance Support that detects and solves problems

before

affecting business operations. When you need assistance, you have immediate access to our

expert IT Managers.

• SAME team members would be assigned to you, in order to ensure support continuity and

make

our team to be the specialists tailoring to your needs.

• Media World's own Knowledge Base System has been incorporated into our telephone support

service, which allows us to solve your technical problem immediately.

• "Media World's own IT Documentation System has been well-developed to speed up checking

hardware, software with your server, workstation, and firewall configuration information.

Support Coverage

Media World offers technical expertise in installing, configuring, managing and using systems as follows:

Operating System Support

MS DOS, Windows 95, 98, ME, NT 4.0, XP, 2000 Professional and Server NT4.0, 2000, 2003, MS Small Business Server, MAC OS & Server, Linux, and Sun Solaris, and more ...

Network Support

Novell NetWare, Microsoft Networks, TCP/IP, Apple Talk, VPN PPTP IPSec (128bit, 48bit) SSL, and Network Router.

Firewall Support

Full range of Netscreen Firewall, SonicWall Firewall, Fortinet Firewall, Check Point Firewall 1, Cisco Router & Firewall, MS ISA, Interjet, PCI, Draytek.

Server Application Support

Microsoft : MS Exchange, MS SQL, IIS, DNS, ISA.
Linux :
Send Mail & Mail Relay, Open Web Mail, MySql, Fax Server, DNS & DDNS Server,
Anti-Virus gateway, Apache, Samba, IP Tables.
Sun : Iplanet (Web server).
IBM : Lotus Domino,
EBA : Web Login Server,
Sybase : Database Server.